My Goal
Professional Customer Service
My goal is to make sure companies have the proper building blocks for the new omni-channel customer experience which includes retail, customer service, and supply chain in an eCommerce environment.
Committed to Customer Relationships
Known for my pragmatic style, determination, exceptional cross-departmental communication & unique problem-solving facilitation, particularly in building teams to target special projects. Especially adept at utilizing rock-solid teams & solving operational project obstacles that were “impossible.” I tend to be the go-to person for managing delicate customer relationships with brand-sensitive vendors, gaining buy-in from internal stakeholders, and juggling multiple & competing priorities – all while keeping my teams motivated.
Driven Operations Leader
Driven Operations Leader - Strategic Projects, Customer Service, Remanufacturing in both small to medium and fortune 500 environments. Specialize in Online Commerce, Customer Service Operations and Brick & Mortar retail. Vendor manager, team motivator, partnership builder, with strong customer relationship/experience skills.